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Survey Questionnaire

Your Information:

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Customer Service:

In thinking about your most recent experience with Q-Tech Corporation, was the quality of customer service you received:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
The waiting time for having my questions addressed was satisfactory
My phone call was quickly transferred to the person who best could answer my question
My question was answered completely

If your recent experience with our customer service was less than average, would you please describe why?

Website:

Did you use our website to request an RFQ or research our products?

  Strongly Agree Agree Neutral Disagree Strongly Disagree
It was easy to find the product information I was looking for on the website
The online RFQ form was easy to use
It was easy to find contact information for someone to answer my questions on the website

Are there any comments or suggestions that you would like to make about our website?

Order Fulfillment:

Have you ordered our products?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
How satisfied are you with how we met your delivery requirements
How satisfied are you with the quality of our products

Are there any comments on our products or any comments in general that you would like to add?

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